Frequently Asked Questions

Why shop on-line with BABY'S BEST designs?
Does BABY'S BEST designs have a catalogue?
What currency are your prices in?
Do I have to pay sales tax on my purchase?
Do you ship internationally?
Can I change or cancel an order after it has been placed?
What is your return and exchange policy?
Do I have to use a credit card to purchase from you?
How do I place an order?
What information will I receive about my order?
When do you ship your products?
When will my credit card be charged?
Can you send gifts on my behalf and do you offer a gift wrap service?
What are your shipping options and rates?
Is my information kept confidential?
What if I have a question you have not answered yet?

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Why shop on-line with BABY'S BEST designs?
Shopping on-line with us is very convenient. We are open 24 hours a day, 7 days per week. We are open whenever you want to shop without leaving the comfort of your home. It is easy and time-saving, no line-ups and no traffic jams.

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Does BABY'S BEST designs have a catalogue?
Sorry, in order to keep costs and prices down, we do not offer a printed catalogue. However, our entire product line is available on line and you can find our products Canada-wide in specialty children's stores and boutiques. Please view our Retail Stores listing for a store near you. (Note: not all stores carry all products). If you are a store owner and you would like to carry our products in your store, please refer to our wholesale inquiries page for further information.

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What currency are your prices in?
Our prices are in Canadian funds. International orders will be converted to your currency by your credit card company. Conversion rates tend to change daily. A currency converter can be found a http://www.xe.net/ucc.

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Do I have to pay sales tax on my purchase?
Do I have to pay sales tax on my purchase?
Yes, we are required to charge the following taxes:
5% GST tax to all Cdn. addresses, except NB, NS, NF, PEI
13% HST tax to all Canadian addresses in NB, NS, NF, PEI
7% PST tax to BC addresses, only on non-tax exempt products. (Baby- and children's products are PST exempt)
No Canadian taxes will be charged to US & International addresses.

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Do you ship internationally?
Yes, we ship within North America as well as outside North America. Shipments to destinations outside Canada may be subject to import charges and duties which are the responsibility of the purchaser. Please refer to our shipping info page for further information.

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Can I change or cancel an order after it has been placed?
Yes, you can change or cancel an order as long as it has not been shipped. If the order has been shipped, please refer to our return & exchange policy page for further information.

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What is your return and exchange policy?
Please refer to our return & exchange policy page for further information.

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Do I have to use a credit card to purchase from you?
No, we do accept Canadian Money Orders and Canadian personal checks, as well as Visa and Mastercard. Please note, if paying by check, orders may be held for up to 14 days for bank clearance. Sorry, we do not accept US or International Money Orders or personal checks.

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How do I place an order?
Please refer to our order form for further information.

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What information will I receive about my order?
You will receive an email confirmation within several days of receipt. Upon response, we will contact you for your credit card number ensuring a secure transaction. Do not send any credit card information via regular e-mail!

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When do you ship your products?
All in-stock products will be shipped in 3 - 4 business days, except during the busy Christmas period, this may double.

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When will my credit card be charged?
Your credit card will be charged at the time the order is shipped.

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Can you send gifts on my behalf and do you offer a gift wrap service?
Yes, we do offer both services. Please let us know if your purchase is a gift, so we can ship it directly to to recipient. Indicate on your order form that the Ship To address is different than the Bill To address, then fill out the Ship To address of the recipient. For an additional $ 3.00 we will gift wrap your purchase and include a gift enclosure card. Please e-mail us with your special message.

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What are your shipping options and rates?
Please refer to our shipping info page for further information.

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Is my information kept confidential?
Yes, we respect your privacy. We want you to feel comfortable when you are buying from us. Any personal information you supply us is for internal use only and kept confidential. This will not be sold to any third party. We may send you an occasional e-mail containing new products or special discount offers, but we will always give you a chance to opt out of those e-mails.

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What if I have a question you have not answered yet?
BABY'S BEST designs is committed to excellent customer service. As we are a small business, we personally respond to all your questions, comments and suggestions. We'd love to hear from you. Please refer to our contact us page for our e-mail address and toll-free phone number.